Customer Support Executive

Customer Support Executive 
Gateshead Salary
£23,000 (rising to £24,000 after probation)

Our client has been on an incredible journey in the past seven years. 

Providing the most amazing software solutions to schools throughout the UK, they have made a positive difference to tens of thousands of children, by supporting schools in their efforts to help pupils achieve excellent grades.

Genuine passion, that stems from their incredible Managing Director and leadership team, is what drives this business, and their growth and success has been remarkable. 

They are working with more and more schools and as such they need to expand the team that assist teachers to help them get the very best support.

What’s on offer? 

• A salary of £23,000 rising to £24,000 after probation)
• 20 days holiday, which increases with time served (plus public holidays)
• A lovely working environment, with a great team (that we have had the pleasure of spending so much time with) and a wonderful culture 
• Ongoing learning and development to help you be the best you can
• Opportunities for progression as the business grows

What’s the day in the life?

Working as part of our client’s highly regarded Partner Plus team, you would be tasked with training and supporting schools’ so that their students get the very most from their learning opportunities the software provides.  Your responsibilities would include:

• Promoting interactions with teachers and senior leaders in schools that lead to schools using the programme to its full potential with all children
• Contributing to our client’s social media efforts (Facebook, Twitter and LinkedIn) to engage with the education community
• Monitoring the performance of students using the software and proactively looking for opportunities to offer other solutions the company has to offer
• Create reports for senior leaders that demonstrate the impact the software is having on students
• Develop a strong understanding of the company’s products, the competition in the industry and our position in the marketplace
• Collaborating with the sales, renewals and marketing teams to ensure that company targets are met

What are we are looking for in you?

Our most important requirement is that you are the sort of person who rolls up their sleeves and gets stuck in with a smile.  You must be a naturally focused and charismatic person who positively engages clients, partners and colleagues.  You need to work proactively and consultatively with customers to build long term relationships.  You will need to have:

• Excellent communication and customer service skills
• Great IT skills and knowledge of necessary software applications including Microsoft Word, Excel, PowerPoint and other statistical analysis software
• A creative mind and an willingness to learn
• The ability to prioritise the tasks that deliver your objectives
• Great teamworking qualities
• Experience working in the education or a relevant business sector would be advantageous

To Apply​ 

If you this role is of interest and you feel that you have the necessary experience, or transferable skills, then please apply via this advert, or for further information please call us on 01325 313184. 

Not for you?

Refer a friend who you think would be interested in this position and we will pay you a referral fee as a thank you, if they are successful.