Customer Services Representative - Newton Aycliffe

Salary: £17,000 - £17,500 per annum

Our client is a well-known household name with a large manufacturing plant based in Newton Aycliffe. Employing over 150 people across their business at present.


Due to continued growth our client has a position based in their Customer Service team for a Customer Service Representative.
Working alongside the manufacturing and planning team you will be a vital part of the company growth strategy.


Our client is offering the following benefits for the Customer Service Representative position:

  • 23 days holiday plus statutory

  • Company pension scheme

  • Working times 8.45 am – 4.45pm

  • Basic salary of 17,000 per annum with a review after probation

  • Opportunity for the role to become permanent after December 2020

The Role

  • Effectively communicate and build strong relationships with customers, installation engineers and managers.

  • Preparation of programmes and schedules.

  • Effectively negotiate with suppliers and coordinate the delivery of material and equipment.

  • Coordinate the manpower planning of a team of engineers.

  • Produce fast and accurate information for engineers and customers.

  • Monitor the progress of installations to ensure they are working to schedule and minimise downtime.

  • Ensure all installation information is available, complete and up to date.

  • Assist with the scheduling of sub-contractors.

The Person

For the position of Customer Service Representative, the following would be preferable:

  • A friendly telephone manner

  • Experience of answering inbound enquiries from existing customers

  • A good communicator and listener

  • Experience of working in a manufacturing customer service environment

  • Good understanding of Microsoft products

If you feel you have the right experience please complete the form below to apply or call us on 01325 313184 for more information. Not for you? Refer a friend who you think would be interested in this position and we will pay you a referral fee as a thank you if they are successful.

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Contact Us

+44 (0)1325 313 184

Executive Offices, Bede House, St Cuthbert’s Way, Newton Aycliffe, DL5 6DX

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