2nd Line IT Help Desk - Stockton on Tees

Salary: £22,000 - £26,000 per annum

My client is looking for an experienced 2nd Line Service Desk Operator to join their team based in Stockton.
Due to company expansion our client has recently opened a second office in the Stockton area to service their customers in the North East. This has
created extra roles for talented IT help desk operators.

The Benefits

Our client is pleased to offer a generous benefits package to its employees, including:


  • Basic salary 22-26K

  • Training and development opportunities

  • Holidays 20 + statutory

  • Onsite parking

  • Company pension scheme

The Person

The role of 2nd Line Helpdesk Operator would require the following experience:


  • Working as a point of contact for in depth enquiries

  • Microsoft Certification

  • Remote Desktop

  • Citrix technologies

  • ITIL

  • Mimecast

  • Networking

  • Good customer service skills

The Role

The role of 2nd Line Service Desk Operator has the following responsibilities:

  • First point of escalation for First Line Service Desk team

  • Responsible for tracking daily checks and remediating or escalating as required

  • Responsible for acting on system alerts and remediating or escalating as required

  • Responsible for ensuring all backups are completed successfully

  • Tracking IT hardware

  • Escalation to 3rd line

  • Performing First Line Service Desk duties when required

  • Providing support to customers remotely & onsite when required

To Apply

If you feel you have the right experience please complete the form below to apply or call us on 01325 313184 for more information. Not for you? Refer a friend who you think would be interested in this position and we will pay you a referral fee as a thank you if they are successful.

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Contact Us

+44 (0)1325 313 184


Executive Offices, Bede House, St Cuthbert’s Way, Newton Aycliffe, DL5 6DX

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